Senior management in sales or operations support. Background of 20 years in general insurance management and leadership posts. First class knowledge of sales management techniques in field and call centre environments. Ample experience in successfully designing and running sales rewards, incentive and motivation programmes. Exceptional, proven planning and organising skills with detailed knowledge of leading change programmes of significant complexity. Led various initiates that between them grew annual sales volume by over 23%. Managed teams of 160 sales managers and staff. Based in Newbury and looking for and looking for opportunities around the M4 corridor

A determined and adaptable systems manager who is looking to lead, or be an integral part of, a small team within the Defence, public or other Government sector which allows some hands-on activity in delivering engineering projects, ideally of a national security nature.

A multi-skilled and travelled, senior telecommunications engineer who has considerable experience in the trial, installation, maintenance and repair of many classified military communications systems.

An expert technical training consultant who can create complete training packages and deliver all on time. Resourceful project manager and presenter with positive vetting and security clearance of a very high level. Known as a man of integrity with a very pleasant nature who can work both independently and as a very co-operative team leader or member.

Always gets the job done without a song & dance serenade and never lets the team down.

OBJECTIVE

To serve in a service relationship and supplier management capacity where my strengths in building client and partner relationships delivering service excellence in the marketplace will contribute to the profitability and continued growth of an organisation.

PROFILE

A highly experienced Service Delivery and Operations Management Specialist with Demonstrable knowledge, experience of the IT and telecommunications industries. I have outstanding business to business credentials; dedicated to exceeding expectations in client satisfaction and commercial gain at every level. With a strong record of:

⁃ Developing, implementing Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and associated underpinning contracts reenforcing contracted deliverables, realistic achievable targets, measurements and successful reporting pack.
⁃ Building long-term client relationships through continuously developing my understanding of their current and future requirements resulting in retention and growth.
⁃ Developing, implementing service management strategies for a number of substantial blue chip organisations in both public and corporate sectors.
⁃ Managing projects and delivering key programs on time and within budget.
⁃ Successfully directing operational activities through strong leadership and maximising team involvement.

ACHIEVEMENTS

Developed strategic Service Management and Client Support Plans (CSPs) linking business and client mission, goals and strategies at all business levels. Identified critical issues, target industries through qualitative and quantitative client research.

Established new business accounts with senior executives and divisional managers at FTSE 100 level as well as small business organisations. Designed, implemented product specific (SLAs) reenforcing contractual obligations and deliverables.

Collaborated in developing service management objectives and structured a comprehensive communications plan to include service management strategies and implementation of agreed objectives. Contributed to continued sustainable service improvement and client satisfaction.

Built long-term partnerships with suppliers through negotiating the required levels of support ensuring SLA's, budget requirements were met reviewing profit and loss against services delivered.

Contributed to the continued retention and commercial growth for a diverse multi million pound client base through proactive resolution of all service related issues maintaining client satisfaction. Resulting personal satisfaction and recognition such as being awarded Service Manager of the year on a number occasions.

Successfully managed Service and Operational Management teams through direct leadership and implementing clear SMART objectives and individual personal development plans.

Sales Manager with extensive sales experience with consultancy skills in the construction industry in the manufacture, selling and servicing of capital equipment. Desire to diversify into wind, wave and tidal renewable energy sectors as an energy consultant leading to senior management. Extensive European travel having achieved personal annual sales of £2.75 million in 4 years with further business achievements that covered 12 years. Institute of Sales and Marketing Management - Diploma in Operational Salesmanship & B.Eng. (Hons.) degree Civil Engineering Plymouth University,Plymouth,UK. Located south of Bristol & Bath with good access to M4 & M5. Will relocate in Southern UK